1. Shipping Origin

NYRA orders are currently shipped from:

• China

Shipping origin may vary depending on product availability and your delivery destination.

Orders are generally processed within 1 à 3 jours ouvrables after payment has been successfully confirmed. Processing times do not include weekends or public holidays.

During product launches, limited drops, promotional events, or periods of exceptionally high demand, order processing may take longer than usual. If a significant delay affects your order, we will notify you as soon as possible.

Shipping costs are calculated prior to order confirmation based on the destination, weight, volume, and selected delivery method. You will not be charged any additional delivery fees without them being clearly displayed and accepted at the time of payment.

Delivery times vary depending on:

• Destination country
• Shipping carrier
• Customs clearance (where applicable)
• Product availability

Estimated delivery times displayed at checkout are provided for reference only and are not guaranteed.

When tracking is available, you will receive a shipping confirmation email containing the tracking number or link. It may take up to 24 to 48 hours for tracking information from the carrier to appear.

Please carefully check your address before confirming your order. To request a change, contact us as soon as possible at nyraofficialstore@gmail.com. We will attempt to make the change before shipment, but we cannot guarantee it once the order has been prepared or handed over to the carrier.

Delays may occur due to the carrier, weather conditions, exceptionally high parcel volumes, strikes, customs inspections, or other external events. If the estimated delivery time is significantly exceeded, please contact us so that we can initiate an inquiry with the carrier and offer you an appropriate solution.

If tracking indicates that the package has been delivered but you have not received it, first check the delivery address, safe places, your neighborhood, or the designated pickup point. Then, contact nyraofficialstore@gmail.com with your order number. When we select the carrier, the order remains our responsibility until you, or a third party designated by you, take physical possession of it.

Please inspect the package upon receipt. In the event of visible damage, take photos of the packaging, the shipping label, and the product, then contact us—ideally within 48 hours. This recommended timeframe does not limit your statutory rights regarding defective or non-conforming products.

For deliveries outside the European Union, customs duties, taxes, or processing fees may be charged by the destination country. Unless otherwise indicated at the time of payment, these costs are not included in the order price and are the responsibility of the recipient.

When a package is returned to us because it was refused, unclaimed, or an incorrect address was provided, we will contact you upon receipt. Actual costs incurred for re-shipment or return may be deducted from the refund where permitted by law.

For any questions regarding the shipping, tracking, or delivery of your order, please contact us and include your order number.

Mail:nyraofficialstore@gmail.com